Though you may think someone is listening when you are talking but the follow-up comments would reveal he/she isn’t listening 100%. Listening can also be difficult if we’re tired, bored, in a hurry, confused or can’t make out or understand what the other person is saying.
Listening is a prerequisite for understanding and understanding is essential for a leader to motivate and influence others. Powerful leaders are active listeners.
- Remove all distraction
- Listen logically – stay emotionally detached and listen for facts, ideas and details
- Being present
- Don’t assume
- Clarify to ensure you got what the person is saying
- Listen between the lines for hidden meanings
- Ask question
- Respect the person
- Stimulate the speaker – nod your head, lean forward, keep good eye contact and concentrate totally
- Observe non-verbal clues
- Don’t pre-judge – keep an open mind
- Don’t interrupt or jump in with an answer or solution
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